Global Service Policy

AMobile has established the following guidelines to provide customers with the best support and shortest TAT rate possible. Below are the terms of AMobile's RMA service to the customer:

Warranty

AMobile warrants this product to be free of defects in material and workmanship for a period of time from date of shipment from AMobile. During this period, AMobile will at its discretion, repair or replace the product at no additional charge to the purchaser.

Warranty Period

Products designed and manufactured by AMobile are warranted to be free of defects in design, materials and workmanship that affect their performance for a limited period of time from the date of delivery (the date AMobile ships the products to customer) as follows: Device : 1 years. Battery and Accessories : 6 months .

Repairs Under Warranty

The DOA period for shipment is within 30 days based on the shipping date on the Bar Code. During this time the customer may return goods for AMobile for repair or replacement, if the goods are confirmed defective by AMobile's FAE engineers.
Any product found to be Dead on Arrival will be repaired or replaced within 10 working days after receipt at AMobile, as long as the item is in stock and is still an inventoried item. For those products which are not DOA, the return fee to an authorized AMobile repair facility will be at the customers' expense. The shipping fee for these products from AMobile back to custome's site will be paid by AMobile.
DOA Cross-Shipment excludes any customized and/or build-to-order products. The DOA agreement signed by customers is required for initiating/releasing cross shipment with AMobile confirmation and verification. The only conditions for Cross-Shipment are: a) the return must not be damaged, altered or marked, b) all parts and accessories must be included as originally shipped; and c) proof of purchase must be included. Any returns that do not meet the above requirements, or any wrong user settings/configurations will be denied, or subject to additional handling/service charges as determined by the AMobile Customer Service Department.

Exclusions from Warranty

The product is excluded from warranty if:
the product has been found to be defective after expiry of the warranty period;
the returned product is found to have been misused, abused, scratched, mishandled, mislabeled, modified or altered in any way. Such conditions will be determined solely by AMobile; the products or accessories are not manufactured by AMobile. These will be limited to the warranty provided by the original manufacturer. Examples of such products and accessories include card reader, USB to LAN etc.
  • the product is damaged beyond repair due to a natural disaster such as a lighting strike, flood, earthquake, etc.
  • updates/upgrades and tests are carried out at the request of customers who are without warranty.

Shipping Instruction

The customer is responsible for packaging the product in such a way that no additional damage occurs during normal shipping and handling. Any freight-collect shipments without notice in advance will be refused. For warranty repairs, the customer is responsible for the cost of shipping the product back to AMobile. AMobile will pay for shipping back to the customer. For DOA warranty replacements, AMobile will pay shipping charges for return and replacement. AMobile reserves the right to use the most economical shipping method available.
  • RMA/DOA number must appear on the shipping label outside of the package, include a copy of the invoice and a copy of RMA form with prepaid shipping charge.
  • Returned products must be packed in their original packaging or equivalent protective package material to ensure that they arrive damage free. The Customer is responsible for the proper packaging of items for return. All warranties are void on items that are insufficiently or improperly packed.
  • The return package could be refused or delayed if there is insufficient information or paperwork.
  • Returned packages should be insured. AMobile will not be held responsible for any loss or damage for uninsured goods returned. Cash on Delivery package is not acceptable.
  • It is recommended that packages are insured and that tracking reference and proof of delivery are obtained for the shipment. The cost for these must be borne by the customer.
  • If the package delivered back to the Customer by the carrier, e.g. FedEx, be visibly damaged, it can be refused and a note made on the carrier's delivery record. AMobile must be notified immediately, citing the RMA Number in order that a claim can be filed with the carrier.
  • If a damaged package is accepted, this must be noted on the carrier's delivery record and the packaging must be kept for inspection and/or eventual pick-up by the carrier or AMobile. Failure to observe these procedures will assume that the customer has accepted the package to their full satisfaction.
  • Regarding software license and privacy issues, please ensure that data is backup and cleared (if necessary) prior to return to AMobile. AMobile will not be held responsible for lost data.
  • PRODUCTS FOR REPAIR ONLY: Do not enclose manuals, cable sets or retail packing with the returned Product. Only the item sent for repair will be returned.ned.
  • PRODUCTS RETURNED FOR CREDIT: Send in their original shipping carton with original packing material and without any writing on the original box. Items must contain all manuals, cables and accessories and be in re-sellable condition.
  • 1DOA Products: These will be returned to the Customer as received by AMobile (i.e. should the product be returned to AMobile without cables, box, manual, etc, this is how AMobile will supply the replacement product.)

Service Charge

  • Service charge under warranty period
  • For a warranty repair, there is no charge. The warranty does not cover product damage due to improper operation or force of nature such as fire or flood .
  • Service charge for out of warranty period
    • Out of warranty repair charges are dependent on component cost and labor time Service Charge= Labor cost + Material cost + Freight charge .
    • Other products and accessories not manufactured by AMobile are limited to the warranty provided by the original manufacturer.
  • Quotation
    • AMobile will issue an estimate after diagnosing the problem with a minimum charge of US$30. Before out-of-warranty repairs are commenced AMobile will send a pro forma invoice (P/I) showing the repair charges.fore out-of-warranty repairs are commenced AMobile will send a pro forma invoice (P/I) showing the repair charges.
    • No action will be taken prior to confirmation of permission to repair being received. A formal invoice will be issued when the repairing is done, please sign back and pay the repairing
    • Please ensure that AMobile's PI number is used as a reference when making payments. AMobile reserves the right to deny repair services to customers that do not return the DOA unit or sign the P/I. AMobile will scrap defective products without prior notice if customers do not return the signed P/I within 3 months.

End of Life service

AMobile cannot guarantee repair of any products beyond one year of End-of-Life due to limited availability of replacement components. If repair components are not available, AMobile will suggest equivalent products for purchase and offer special pricing. The service policy if have any revise, please refer to AMobile's website for details.